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Far West Bank Security Center

IMPORTANT: Malware Scam
November 3, 2010

Important Security Information!

Online Banking Users,

As you are no doubt aware, fraudulent cybercrime is on the rise, and the vast majority of these attempts take place through the placement of a virus or “malware” on the user’s computer. One such instance recently came to our attention; in this case the customer was redirected, during the online banking login process, to a screen asking for credit card information as a means to validate the customer’s identity before gaining access to online banking. Upon researching this incident it was discovered that the fraudulent screen and request for card information is being generated by malware installed on the user’s computer and NOT from the Online Banking site.

The bank does not and never will ask you to enter this type of sensitive data (credit card information) in order to log into Online Banking.

This malware was likely installed from an opened e-mail attachment or a compromised website viewed on the infected computer. Receipt of this message or recent access to Online Banking does not mean your computer has been infected with this virus; we are simply informing you of the possible threat as a precautionary measure. If you’re using reputable, up-to-date software, you’re likely protected; however, it’s always a good idea to educate yourself on this important topic.

Should you have any questions regarding this communication please don’t hesitate to contact a member of our eBanking Support team at 1-866-766-1338.