Far West Bank Security Center


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Far West Bank Security Center

Text Message Security Concern
February 17, 2009

We are committed to protecting your privacy and providing all information associated with your Far West Bank accounts. Please be aware that an UNAUTHORIZED text message scheme is in circulation that attempts to obtain information from bank customers.

If you receive a text message claiming to be from us, be extremely cautious. We do not contact customers using text messaging and anything you may receive is NOT official Bank communication.

More about this security risk:

The focus appears to be on accessing information about customer credit cards and debit cards.
The text message may say something like: “Dear Credit Union Customer, Your account with us has been locked please call 604-282-6370 to restore bank access” or “Urgent Far West Bank message AUTHORIZATION. To verify call TOLL FREE 8662449038.”
This appears to be an auto-dialing scam, although we are continuing our investigation to uncover the source of these random messages and take the appropriate legal action.

If you receive this message, or any text message claiming to be from us, please do not respond. This is an attempt to illegally obtain information about your accounts by sending counterfeit messages that appear to be from your financial institution. Under no circumstances do we use text messaging to contact customers.

If you have questions, please contact your neighborhood Far West Bank Financial Center or our Card Services Team at (801) 342-6038. You may also initiate an email to us at awbonlinesupport@awbank.net. Security Note: When using email to communicate with us, the email address on your correspondence must match the address we have on file for you.

Thank you for banking with us.